As part of SAP Support Services, Renova conducts an analysis to correctly detect issues at companies that use SAP and identify an appropriate solution before delivering support services. Renova offers this solution under the name of SAP Check-Up.
- Quick Analysis
- Improvement Opportunities Report
- Decision and Planning
- Training Needs
- Support Service
- Change and Process Revisions
What Does Renova SAP Support System Offer?
Renova offers technical solutions for your support and change requirements with its experienced teams and IT Service Management systems that comply with ITIL processes.
- 24/7 help desk service
- Infrastructure that complies with ITIL processes
- Help desk ticketing via web and SAP
- Support processes management
- Change management
- Information and Problem Management
- SLA application
- Querying ticket status via mobile devices